Anger video

I think Ron could have had a better attitude about the situation he was in.He could have just been patient with them or ask to talk to the manager and ask the manager whats going on.If he got to impatient for that just hangup, rethink on what to say and call back.Let them know your tired of talking to them every month about it and you would like to just settle what needs to be settled...in a nice matter.